The resident said the issues had gone on for years. Advice can vary depending on where you live. To complain all you need to do is contact your local council, many have a specialist team to deal . By the landlord. Hounslow schools and libraries have announced plans to celebrate the Coronation through a series of free events and activities across the borough. How to complain about a neighbour to the council | The Sun High hedges: complaining to the council - GOV.UK So can your neighbour. The council cannot order your neighbour to: It could be weeks or months. We could take no more so we sold up and moved, it took us a year to sell. Visit Contact Page. The landlords advice to the resident on 20 March 2020 that his neighbour had been taken to hospital that morning for treatment indicates it had been in communication with his care worker at this time. London Borough of Hounslow. You can find out more or opt-out from some cookies. Neither did it respond to the residents request for an update on 14 April 2020 or to his further report made on 14 May 2020 of loud music and banging early in the morning. London Borough of Hounslow delayed in assisting a homeless man with mental health issues finds Local Government Ombudsman, Dr Jane Martin. Grade 1 cases include damage to property. What does Hounslow mean? It followed this up with an email to the resident on 14 August 2020 advising his report had been logged and requesting him to record the times/dates of the alleged noise nuisance and ASB in diary sheets. As far as I know the women is still living at there doing her dealing, driving a BMW. If it's noise from a factory or business, the penalty can be up to 20,000. On 7 October 2020, the resident reported to the landlord that there had been loud music from the neighbours flat throughout the night. The landlords antisocial behaviour (ASB) procedure, states that reports of noise should be investigated by the landlord if it cannot be resolved informally by the resident. This is because the council have worked to settle your private dispute with a neighbour. Contacting Hounslow Council. They will decide whether the hedge adversely affects the reasonable enjoyment of your home and its garden or yard and what, if anything, should be done. On 30 April 2021, the landlord assessed whether it was proportionate to escalate the action it was taking against the neighbour taking into account his vulnerabilities. Excessive amounts of any of the following could also be handled by the council: It is hard to define unreasonable noise as this differs from person to person. It advised of the contact details for the Councils Enforcement team who it said were available depending on the type of nuisance. If youre worried because you havent heard anything, you can contact the council to check progress. If the hedge includes protected trees, you might need to get separate permission from the council for trimming overhanging branches. Hounslow Chief Exec apologises for comment in bad-tempered council No. Register. The officer will also get other facts that they need to help them decide your complaint. Happy to be corrected! Email Customer Services on customerservice@hounslow.gov.uk, Call Out of hours emergency on 020 8583 2222. Here is a summary of privacy when using this chat. Once theyve got all this information, the council will weigh it all up. The landlord advised that it saw insufficient grounds to escalate the complaint to the final stage as there was no further investigation that c, be carried out and escalation was unlikely. Complaining about your neighbour - Citizens Advice Having reviewed the actions taken it was satisfied that the case was managed satisfactorily. Hounslow. Please see Over the garden hedge for information on the steps you should think about taking before you complain to the council. It may require your neighbour to keep the hedge trimmed to a certain height. I feel very unwell from the lack of sleep. If their behaviour crosses into verbal abuse and intimidation that can be classed as antisocial behaviour. hounslow and richmond community healthcare nhs trust. Image above: Hounslow Council Budget meeting, Tuesday 2 March 2021. The council cant, for example, take into account how tall other neighbours hedges are or that worrying about a hedge is making you ill. It stated that it would provide an update by 24 March 2020. The landlord discussed the allegations with the neighbour which he denied. Complaints about pay rise for councillors. This service has seen evidence that the ASB officer discussed the situation with his care worker. Search for 'trees' on your council's website to find which department to contact. During the joint meetings that it had with the relevant agencies at the end of March and in April 2021, one of the actions identified was for the landlords HO to visit the neighbour to advise him of tenancy conditions; this happened on 30 April. Email Customer Services on customerservice@hounslow.gov.uk. Call Customer services on 020 8583 2000. You have rejected additional cookies. Please do not post any personal information relating to yourself, or employees of Hounslow Council as these comments will not be approved. If tenancy action is being considered against a person who may be at risk, the HO must be confident that everything possible has been done to resolve the issue using alternative remedies. The landlord failed to follow its ASB policy in this regard. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. He complained about the risk to the whole block and said he could not keep calling the Fire Brigade. The landlord also reiterated to the resident at this time that there was an ongoing investigation. It advised that there was an ongoing investigation about the issues he has raised. So stick some Motorhead or Slayer on full blast and try and wake the bastard up Once again, thanks. You can send your complaint to the council by post or email. 60 councillors are elected from 20 wards, with by-elections held to fill any vacancies between elections. The Local Government Ombudsman is the final stage for complaints about councils. Check the councils website or complaint form, or contact the council, to find out how much the right fee is and how you should pay it. Here is a summary of privacy when using this chat. On 8 April 2022 the landlord told the Ombudsman that: the neighbour was temporarily house elsewhere from 13 January 2022 which was agreed for six months. Whichever way you make the complaint this is your chance to set out your case, so its important that you give the right information. They might be able to deal with the disagreement on your behalf. Login . This. I gave up with the authorities. This procedure also states that, f the noise levels are likely to constitute statutory nuisance, s policy provides for a two-stage complaints process, with timescales for a response of 15 working days at stage one and, working days at the final stage. On 19 January 2021, the resident reported. The landlords policy says on receiving the initial report, the HO would make an initial assessment to determine a plan of action and to make a referral to the ASB team for Grade 1 & 2 cases. On 12 August 2020, the resident and another neighbour reported to the landlord that there had been smoke from his neighbours flat at 2.45 am that morning. Looking at Hounslow Council's Environmental Health Noise Nuisance web pages, they do have a weekend noise team but they also have a general team, and it states there, 'We aim to contact at least 90% of complainants within 3 working days by letter, telephone or by visiting your property': The police are not interested in noise nuisance, its your council who are responsible for dealing with it. Check if your neighbour will let you throw away the branches - legally they own them. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. If you still need help, you canlook for a mediatoron GOV.UK. 020 8583 2000. . Hounslow Council was the subject of more than 100 complaints and enquiries to the ombudsman about its actions last year, new figures show. If they want you to cut your tree or hedge just because they dont like the way it looks, its up to you whether you do the work. The landlord visited the neighbour who confirmed that he was burning paper to which the landlord warned him about the dangers of doing this. The resident made noise and ASB reports regarding his neighbour to the landlord between March and November 2018. If that doesn't work there are other ways you can ask them to stop, for example by reporting them to the council. Before you cut a tree, check if its protected by a Tree Preservation Order. It said that the investigation was still ongoing and was being carried out satisfactorily and in accordance with its policy. concern that the neighbour was increasing the level of noise in retaliation to its intervention and that his only recourse was to seek alternative accommodation. In the second major debate of the night, over the proposal to make a huge increase in councillors' allowances, as revealed by The Chiswick Calendar, several of Chiswick's councillors criticised the increase. In this case injunctions can be imposed, fines can be handed out, or courts could make Criminal Behaviour Orders (formerly known as ASBOs). The complaint is about the landlords response to the residents reports of noise nuisance. She added . As such, there was no maladministration in the way the landlord responded to the residents reports of noise nuisance. Clearly explain: Stick to the facts and give all relevant information to back up your points. Dont include personal or financial information like your National Insurance number or credit card details. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. The sub woofer is incredible on this system. One of the most common neighbourly issues is excessive or unreasonable noise levels. The lease started on 10 July 2017. On 29 April 2021, the landlord provided a stage one response. Before approaching your council you should always try to compromise with your neighbours. This could include keeping the hedge within its new height for as long as its there. The landlord assured the resident that a great deal of effort was involved in resolving the issues and the case was overseen at a senior level. Once theyre satisfied that your complaint meets the legal tests, the council will invite your neighbour to set out their case. Subsidence can be caused by a hedges roots taking moisture from soils that shrink. The landlord also failed to sufficiently communicate with the resident in response to his ASB reports and did not provide information on the progress of its investigation. subsequently interviewed the resident on 11 March 2020 however this service has not been provided with any notes of this meeting. Phone. Further he said that the warning signs were there, and action needed to be taken before something serious happened. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. Information and translations of Hounslow in the most comprehensive dictionary definitions resource on the web. The landlord will then open an ASB case and send the reporter a letter acknowledging the report. Chapters 4 and 5 of High hedges complaints: prevention and cure include detailed guidance for councils on the sorts of hedge problems they can and cant deal with. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. At tim. It is understandable that due to the ongoing issues experienced and the safety risk posed by some of the neighbours ASB, the resident seeks a permanent solution to the situation. If youd like to join in, please sign in or register. The needs of residents are our top priority and we pride ourselves in delivering quality services in the most effective and efficient way possible. Serves them right, even though they could not sleep, they were all too limp to report someone they feared. How to pronounce Hounslow | HowToPronounce.com waiting for the lift. Registered in England. If you receive a PCN, you can either pay the charge meted on you or challenge the fee through an appeal to the London borough of Hounslow council. It arranged a joint visit with its Fire Officer to inspect the neighbours flat the following week and requested a meeting with the neighbours care coordinator to discuss the incident. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of its handling of the residents reports concerning ASB from his neighbour.