If youre still having trouble after checking these things, reach out to DoorDash support for more help. On top of that, DoorDash now doesnt only support restaurants on their platform. Once your police checks result from Checkr (US/CA) or NCC (AU/NZ) have been cleared and the results have been shared with DoorDash, they will activate your driver account, and then this problem will disappear by itself. Heres how to activate schedule dashes in your account: Actual earnings may differ and depend on factors like number of deliveries accepted and completed, time of day, location, and any related costs. At this point, you can download the Dasher app, if you havent already, and even start your first DoorDash delivery! Especially when many Dashers are active at the same time during peak hours. So, this error message is only a reminder for you when there is a problem with your account and is not the cause of your account being disabled. But, when experienced by an active Dasher, there may be a problem with their DoorDash account. Your email address will not be published. If youre already close to the threshold for deactivation, DoorDash may be more likely to move you back to the waitlist in the event of there being too many other drivers. Log into your account and click on the My Profile tab. Youll always earn Base Pay for any delivery. Some reasons that a DoorDash driver may get deactivated is if they get poor customer reviews (below 4.2 average), customer complaints, or low order completion statistics (below 80%). and our Are there car requirements for driving with DoorDash? This is optional, but if you enter in a time frame, your dash will only be active during that time period. 5. Perhaps they just dont have the time or they dont live in an area where DoorDash is available. As far as we know, the regulations regarding Red Card differ by city or country. Same here, Ive been dashing for about 4 years and was dashing all day and stopped to pick up my son. Currently, DoorDash supports several types of businesses such as grocery stores, retail, convenience, pet stores, and flower shops. If you are receiving the message that the dasher must be active to schedule dashes, this means that your account is currently inactive. Based on the experience of some of the Dashers out there, here we will explain some of the possible reasons that could be the cause. I have never dashed before and it says i will get my red card and welcome kit after my first dash but I cant get my first dash done. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For more information, please see our If you want to add some extra pizzazz to your dashes, try schedule dashes! I am active; I am a top dasher at the present time. Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. For Australia and New Zealand delivery drivers, you can order the card at their official Dasher store at doordashaustraliastore.com. You should only order the physical if your phone doesnt support contactless payment, like an Android mobile phone without NFC. You can also try to schedule or start a Dash periodically because usually a system glitch only occurs during peak hours and lasts for a short time. You may have heard stories from other people if it doesnt take long to start delivering with DoorDash and earn money. If you dont find the option to activate a virtual card you can try to contact support to ask. If a new Dasher is experiencing this problem it is most likely because their account is not yet fully active. If you have become deactivated from DoorDashs platform, they do have an appeals process that you can follow in certain cases. One Read more, Do you know why my weekly payment status is blocked in the Dasher app? This delayed activation is mostly due to delayed background checks. In addition, when your Dasher account has been activated later, do not wait, start your dash or schedule as soon as possible. How to request a Welcome Kit. Hourly pay is calculated using average Dasher payouts while on a delivery (from the time you accept an order until the time you drop it off) over a 90 day period and includes compensation from peak pay, tips, and other incentives. Dasher Signup Process Set up your Red Card to activate your account Even though you may not have received your Red Card yet, you may be in a market that allows you to Instant Dash without having a Welcome Kit. Verify that you have completed the DoorDash sign-up process and activated your Red Card, and if you still get this error message, reach out to DoorDash support. 1. Dasher Must Be Active To Schedule Dashes (Meaning + Fix), Dasher Must Be Active To Schedule Dashes Meaning, 1. Error Message "Dasher must be Active to Schedule Dashes", What is it A poor or unreliable internet connection can also prevent DoorDash from letting you schedule dashes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When youre deactivated In other cases, it can mean that your account has been disabled, either temporarily or permanently. Whatever the reason, if youre not active on DoorDash, youre missing out on a great opportunity to earn extra money. So if youre getting positive reviews and ratings, great job! Dasher must be active to schedule dashes Reddit is a great resource that can help you do just that. Click on the "Save Changes" button at the bottom of the page. Here I will try to explain in more detail about this problem and some possible fixes that might help you to get out of this problem. Its important to double-check the steps for signing up for DoorDash and ensure that you have, in fact, completed them all. Dasher Must Be Active To Schedule Dashes (Meaning + Fix) Did you know that even if youve been Dashing for a long time, its still possible to be temporarily deactivated? Find the location where you want to deliver and tap on an available time slot. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So that later there will be more Dashers who will pick up customers items from the grocery store and at the same time deliver them (Shop & Deliver). No app is perfect, even for an app made by a multi-billion company like DoorDash. For more information, please see our DoorDash is a food delivery service that allows people to order food from restaurants and have it delivered right to their doorsteps. This means that they must have the app open and be logged in. But when he tries doing that it says Dasher must be active to schedule dashes ? Its perfect for those who want to enjoy a nice meal without having to leave their homes (or offices). Plus, they can help you keep track of your training schedule. For newly registered drivers who get this message, most likely their account has not been activated by DoorDash and they are still waiting for the background check process. Are you a Dasher? Get exclusive content delivered right to your inbox. Please try again later" . But there is still Dasher waiting for the activation kit to come. Your Dasher account isn't activated yet This error message is most frequently asked by newly registered DoorDash drivers or is often called Dasher. Advice. Once you have created an account, you will need to verify your email address and phone number. One Read more, Do you know why my weekly payment status is blocked in the Dasher app? New comments cannot be posted and votes cannot be cast. How to schedule and edit DoorDash shifts To schedule hours in the Dasher app, visit the Schedule section and tap the day you want to schedule. Some DoorDash drivers shared online that they actually became deactivated after they had already been DoorDash drivers for some time. Delivery drivers work with the company as independent contractors. 4. And all of that requires a red card to complete the order. Under normal circumstances, the driver account can be activated within one to two weeks. This can be caused by a large number of factors. I hope that youve found this article helpful. While new drivers can sit on the waitlist for months at a time, weve also heard of temporary deactivations only lasting a couple of days at a time. Choose whether or not to accept orders, find demand near you, and earn more instantly with promotions like Challenges and Peak Pay in the Dasher app. carat. 2. Youre Missing Information Necessary To Dash, 4. Outside of contacting DoorDash support to inquire, there isnt much else you can do but wait. If youve been driving for a while now and suddenly experience an error telling you that you must be active in order to schedule dashes, it could mean that your account was active before, but isnt any longer. There is nothing anyone can do to speed up the background check results. We also have a page dedicated to the most common Doordash issues. Youre New, And Your Application Hasnt Been Approved Yet, 2. I know an error message notification in the app is quite annoying, especially if it prevents you from working and earning. We often hear that drivers have been successfully reactivated on false reports from customers. Dasher app glitch But Ive been working a few weeks and have completed over a hundred deliveries with DoorDash. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. Hey, I just became a dasher about 10 minutes ago, and I can't for the life of me figure out what this means. 5. The app will randomly tell me that my background check is good, my bank account has been added and to start my first dash. Scroll down to the "Advanced Settings" section and select the "Enable Schedule Dashes" option. If youre a Dasher, you know that one of the most important things to do is to keep your account active. Our chat and call support are available 24/7. You can use any car to drive, deliver, and earn. They began to develop their services to reach more businesses that require ordering and delivery services. In the meantime, you wont be able to do any deliveries for DoorDash, as your account isnt activated until the background check is complete. Or, maybe theyre just not aware of how it works. The steps that commonly get overlooked or take extra time are activating the Red Card, and waiting for your background check to be completed. We welcome drivers and bikers from other gig economy or commercial services such as UberEats, Postmates, Lyft, Caviar, Eat24, Google Express, GrubHub, AmazonFresh, Instacart, Amazon, Uber, Waitr, and Bite Squad. Order has been changed and updated Notification from DoorDash What does it mean? Whether your account simply hasnt been activated yet or youve been permanently banned from driving for DoorDash, knowing the cause of the error can help you take steps towards fixing it. 3. Opportunity to earn more with Surge, Boosts and Quests. The card is free of cost in most countries, except in the US where you have to pay around $8 because they bundle it with a tote bag. But different things can happen if the area or city you choose already has enough active Dashers. Setup a virtual red card DoorDash Dasher Support. If your appeal is successful then this error message should disappear by itself. button at the top of this page, and log in using the email address and phone number you used to sign up. @DoorDash Hi, I have been unable to Dash for the past 2 days as every time I try it says something like Dasher must be active to schedule dashes. Plus, theres no minimum number of hours required, so you can work as little or as much as you want. If indeed your account has been deactivated you should receive a confirmation email regarding this decision. 4. To earn money, all you need is a smartphone and a mode of transportation, such as a car, bike, scooter, or motorcycle. Include any evidence available, such as photos or screenshots, to support your case. And whether you Dash Now or schedule when you deliver, you can forget about reporting to an office or a boss. "Dasher must be active to schedule dashes," is a frustrating message that most likely means something is incomplete with your application. DoorDash also updates their background checks occasionally, so even if you passed your original background check, if something has come up on your background check since then, you may be deactivated. We know that being an active Dasher takes some effort, but its worth it both for you and for our customers who rely on us for quick delivery. Unfortunately, becoming a Dasher takes some time. The good news is that there is a fix for this problem. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hi brand new Dasher here, Ive done a dozen deliveries with DoorDash this week and Im quite satisfied with the results. So if youre having trouble staying active, dont despair. I often hear drivers around asking about this, and today I felt it too. Their driver app is one application that sometimes experiences a software glitch. 2. They also must be within a certain distance of the restaurant they are scheduled to pick up food from. Tap on the day you've scheduled a Dash. Any car, scooter, or bicycle (in select cities), Driver license number, Social Security number (only in United States), consent to a background check. Become a Dasher and start making money today. In this article, we will explain how to address this issue so that you can get going with scheduling your DoorDash deliveries. Friendly advice for Dashers. The Dasher app occasionally experiences errors and it may be a good idea to verify your vehicle information wasnt removed by mistake. To serve delivery from this kind of merchant, of course, the existing Dasher must be able to adapt itself. 3. Do you know how to remove this pop-up message? Try to look at the Red Card section of the Dasher app. Promotions like Peak Pay and Challenges help you earn more per delivery when its busy. However, to actually schedule your delivery times, you will need to be fully active in DoorDashs system. Base Pay is calculated based on the estimated time, distance, and desirability of the order. If you have any other questions about driving for DoorDash, please ask them using the comment form below. There are many reasons why someone may not be active on DoorDash. Sign Up DoorDash Australia but Stuck on Checkr Background Check, DoorDash Driver in New Zealand: Pay Rate, Requirements, Availability and more. Not only Doordash will be busy but also the agency that will process the new drivers background checks, in this case, the Checkr (US) or NCC (AU and NZ). Doordash Dasher Must Be Active to Schedule Dashes Dont worry you will still be able to dash in your entire city. But under ongoing situations activation can last more than one month. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Have you attempted to start Dashing, only to be greeted by the error message that says dasher must be active to schedule dashes?. Wrap up. This means that you need to have the DoorDash app open and running while you are waiting for an order. Some drivers say that the Dasher must be active error message is also a sign that you have been suspended or deactivated. However, sometimes this can happen at no fault of your own. Read More. If youre not using the latest version, this could be causing problems with scheduling dashes. Required fields are marked. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. To learn more about DoorDash appeals, click here. If you believe all of these have been completed and you still have not received your welcome email, you can reach out to DoorDash support to determine what the problem might be and to enlist their help in determining how to resolve it. Error message "Please have your red card setup" when Starting a Dash When Ive had this problem once or twice, Read more, 2023 RideShareAUNZ.com | Design by Themeisle. Of the two options, I prefer the virtual one because it will be activated immediately and can be used via Apple Pay or Google Pay. If indeed the DoorDash systems glitch is the reason why youre getting that error message, then theres nothing you can do as a Dasher to fix it. Currently, DoorDash is incessantly developing its services to reach more users. If youre having trouble scheduling dashes on DoorDash, there are a few things you can check to troubleshoot the issue. Sometimes the outskirts of town zip codes will be less saturated with drivers and allow you to dash. The consent submitted will only be used for data processing originating from this website. The delivery drivers who discover this error message are very excited about the platform and would like to get to work and earn money as soon as possible. Don't click on the "I can't do this order option" this will unassign you and you . Thats why we built our safety toolkit to make getting on the road even safer for Dashers. Second, being active also means completing orders promptly and efficiently. And while we hope every delivery goes smoothly, weve got your back if things dont go as planned. You just need a valid driver's license and insurance. If you are receiving the dasher must be active to schedule dashes error, its almost always due to one of the reasons above. Overseas or International Licences are accepted. Many Dashers are confused about what the message means, even though the message is pretty self-explanatory. However, established drivers seem to be given priority if an area has too many Dashers already, DoorDash will typically hold off on allowing new drivers in, rather than moving current drivers back to the waitlist.