Our DIY repair videos provide tips for home repairs that you can carry out yourself. To do this, it engaged us to work in partnership with FutureGov. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. Drive to improve our repairs service continues as pandemic backlog cleared Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Hackney Council. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. Hackney has a history of overcoming challenges; we went from being the. I had to leave in order to fulfil my educational commitments. The dxw newsletter is a regular update on what we've been doing and thinking about. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. Only council tenants can report a repair online. Once you give us your clothes we will categorise them and give you tokens in return. The proposals for each play area follow work to refurbish play areas at four other parks this year. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. Please contact your manager if you have issues signing in. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. Hackney Council on Twitter: "@jaycey_ Hi. Please contact the Repairs On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. You can also use the call back service you will receive a call without losing your place in the queue). They can book appointments for simple repairs themselves at times that suit them. It also allows them to book appointment slots for more simple repairs at a time that suits them. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. If youd give it to a friend, you can bring it? Hackney's ambition for housing. Damp, mould and condensation | Hackney Council The dxw newsletter is a regular update on what we've been doing and thinking about. There is a reusable nappy community that organises events and provides support. We still have a way to go but we are making good progress towards achieving our aim. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. . If your school is open, its important that you still send your child to attend. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. Repairs Hub. We will attend an immediate repair within two hours. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. ". Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. 36-38 The Calls The event is free to attend and open to all. @hackneycouncil. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. Contact them as soon as possible so they can arrange a visit. so residents can report the repairs they need on their homes, online 24/7. But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. 1 King's Cross Bridge From Wednesday 19 April, find them at Clifden Centre in. It can affect roofs, doors, ceilings and walls and unlike rising damp, can happen at any level, cold bridging is where due to the design of the building there are specific cold spots created, for example a concrete floor extends out to an external concrete balcony, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. in some cases it may be possible to resolve your complaint without the need for a full investigation. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. We have recognised the issues and have been working hard to rectify them - with the additional 1m investment made last November beginning to bear fruits with nearly half of the outstanding repairs built up by then now completed. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. The service provides a much better user experience and has significantly reduced calls. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. Hackney Council Management reviews - Indeed Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. After user testing and analysing the data, the service was iterated and improved further. 55% of repairs being reported in the service now do not require a call. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. Item details. "dxw" is a registered trademark. Leeds, LS2 7EW Beta This is a new service - your feedback will help us to improve it. They need to be in a clean and reusable condition. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. Dependencies It's a Next.js app that works with: Service API for Repairs. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. Click on the Start button to get going. In June 2022 the Council received 14,000 calls relating to repairs. Sign in | Hackney Repairs Hub There is a reusable nappy community that organises events and provides support. Hackney residents can try reusable nappies for free by applying for a 70 voucher. . This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. Hackney Council (@hackneycouncil) / Twitter 0345 257 7520 In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. are moving! Visit Hackney Real Nappy. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. hackneycouncil - YouTube The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. 0113 212 0687 The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. Simply download the app, find your local Refill station and get fresh drinking water on the go. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. At this stage the complaint is investigated by a team independent of the service you complained about who form part of the Chief Executives Office, or an appointee. Skip to main content. Please contact your manager if you have issues signing in. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. This page is for general complaints about Council services. Damp in walls and ceilings can be caused by condensation. This service will allow you to raise all non-emergency repairs. Collect it in a water butt and you can have your own mini reservoir for watering your garden. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. Please phone their new number 020 8510 7176 to book an appointment. While faithful to the legacy and ethos of our Founders locally, we are open to respond to national and international crisis, reflecting the outlook of supporters and the Club. 2008 - 2023. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. Building a Report a Repair service - dxw We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. Based on what we learned, we then developed a prototype service that was tested with users. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). We can also advise you on setting up a school composting scheme. Hackney . Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . You can take some simple steps to reduce condensation, helping to prevent damp and mould. Our repairs telephone number is 020 8356 3691. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. They can also use the call back service where people will receive a call without losing their place in the queue. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. 81 Aldwych It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. You can only swap if you have dropped items during the drop period. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. It also allows them to book appointment slots for more simple repairs at a time that suits them. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. Working at Hackney Council: 84 Hackney Council Reviews - Indeed This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. If you own the property, please see our leaseholder contact details page. We aim to respond at this stage within an average of 20 working days. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. LBHackney-IT/repairs-hub-frontend - Github If your repair is not an emergency, call during our office opening hours: Monday,. The results have been immediate. Please enter your Right To Buy Service Charge Number. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. London, N1 9NW There are separate processes for: You can also write to us or telephone using the contact details below. Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. In beta, we developed and launched Report a Repair and made it available more widely to real users. The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. Watch our video about tackling damp and mould in the home. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. If you have any issues with Repairs Hub, . The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. This process can be a continuous cycle. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc These acts of reuse help our community and reduce waste. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. All rights reserved. Indeed Home. Select a security question. Winter is the peak season for heating repairs and we experience high call volumes. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Your home collection will be scheduled for a time to suit you. Sign in Sign in with Google. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. Feedback and complaints | Hackney Council 1 King's Cross Bridge Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW.