If you wish to log a formal complaint, please complete the complaint form found at Agility Logistics Defense & Government, and direct your complaint form submission directly to QualityControl@Agility.com. Mears prides itself on having an educational role. Mears current Chief Operating Officer, John Taylor, was previously boss of scandal-hit housing company Orchard & Shipman when that company won the bid to run much of the previous Scottish asylum housing contract under Serco. Wouldn't even give this company any stars, Milton Keynes Mears Group are a joke, the director really needs to take a look at the staff they employ. Mears Group: scandal-hit council housing profiteer turns asylum What action do you want? Housing company accused of 're-traumatising' asylum seekers Mears Living is a Registered Provider, which means our activities are regulated by the Regulator of Social Housing. Explain your situation calmly and clearly, stick to the facts and ensure you give them just the relevant information. Is there a company you think we should be looking into? Always listen try to stay calm and polite. 033 0678 0277. Mears is one of the UK's biggest maintenance and repairs contractors, working on over 650,000 homes for councils and housing associations. What exactly does this mean in practice? It had hoped to take over the contract to run much of the Ministry of Defences main accommodation estate in 2018, after Carillion went spectacularly bust. Be calm and clear many organisations ask that you first make your complaint via the phone. Was promised it would be sorted by 12 today, nothings been done. To access the form, your soldier can copy and paste the following URL into their browser bar when logged on to the defence intranet (DII): http://defenceintranet.diif.r.mil.uk/libraries/3/Docs1/20150612.1/DIO-SD-Accn-Stage2-Complaint-Form.xsn. Families in SFA must ensure that pets are kept under proper control and are prevented from being a nuisance. Mitie Property Management has over 1,000 staff and contracts with more than 30 landlords, bringing in annual revenues of 138 million. If the issue is noisy parties, its probably not a good idea to go round mid-party after theyve had a few drinks, wait until its over and then talk about it. With this in mind, we welcome all feedback. And I guarantee they treat the elderly the same . Mears housing complaints, stories and advise - Facebook Whitehall It was very hard to reach and he had to take out the toilet and break through the wall. To make a complaint or provide positive feedback, please use one of the contact methods on our Customer Satisfaction page. But it is far from certain the company can be trusted to provide decent homes for refugees. Blocking categories may impact your experience on the website. McCabe insisted: all holidays I have been on, I have paid for. The Milton Keynes deal is not the first time Mears has had to deal with overcharging allegations, or with whistleblowers. Finally, Mears has also started to develop and build houses itself, particularly as part of regeneration schemes. If that reputation takes a hit, and local authorities and housing associations are more reluctant to use the company, Mears finances would look a lot less secure. In 2017 it had 345 housing apprentices and 224 care apprentices. The Citizen reports council leader Peter Marland saying: The council received a whistleblowing allegation regarding spending on our housing repairs contract. To log a compliment for Pinnacle, Amey or VIVO staff, please use the following link pinnacleservicefamilies.co.uk/compliments. That puts Mears value on a par with companies such as lorry firm Eddie Stobart and Hotel Chocolat. As of 2017, Mears has the ability to borrow 170 million through those deals if required, plus a new 30 million pot it can access for its new scheme to buy property before selling them onto to long-term developers (see the housing section). Mears Group has an overall rating of 3.5 out of 5, based on over 110 reviews left anonymously by employees. 'Mears must be sacked from asylum housing contract' demands Sheffield's I had problem with my sink blockege since 18/03/23/ to this day 03/04/23/First time I had a visit from a plamer just arrive and done nothing.he recommended that need eclectic because he has only manual,do he will recommend ather person to came visit me.Few day no one show up .I called them I had an argument with call centre they have no clue what ever and very rude.They take their own side no professional Lucky me I had another appointment with someone one else electric Unblocked tools , actually the guy he did his best unfertenetly the unblocked sink rise to broken pipes wasn't Delbert not all After that he stopped what he was doing he said he will rise to there office and let them know now is broken pipes on the bathroom he left .After few I called to find out Again I had an argument as uselIt was tens I did asked for manager to talk to if I got senior member and she was reasonable and had another appointment. It has recently won the 1.15 billion Home Office contract to provide asylum seeker housing in Scotland, Northern Ireland, Yorkshire and the North East of England. The contract began in 2016 and was set to last for up to 10 years. If your Stage 1 complaint has been closed but you are still dissatisfied, you can escalate your complaint to DIO by one of two methods: 1. If necessary, contact Environmental Health to record the noise levels. Wherever possible, we will try to resolve a complaint during your first contact with us, but if we need to look into it, we will carry out an investigation and deliver a mutually agreed outcome within 10 working days. The company paid out 52 million out to its shareholders over the last five years, while CEO David Miles made 443,000 last year over 20 times the average wage for Mears workers. 2023 Trustpilot A/S. Include copies of any evidence, e.g. Added to this, Mears like Serco and the rest does not own a vast array of tangible assets such as buildings, land or equipment that it could sell or rent out in the event it needed to raise cash (but see the housing section, above, for details of Mears current attempts to change that). Customer satisfaction surveys will be issued via email from feedback@pinnacleservicefamilies.co.uk after a move-in, move-out, allocation or repair and compliance appointments. Unfortunately, legitimate complaints about employes result in rank retaliation. It has set up a 30 million fund for this sideline. In June 2017 Mears made headlines when it tried to ban workers from having beards. The bread and butter business is winning council and housing association contracts for maintenance and repair work. In Scotland, Mears takes over from the previous manager, Serco, after a strong local campaign against that companys attempts to evict 300 refugees from their homes in Glasgow. Absolutely disgusting company! Date of experience: 15 March 2023. Floor 6, Zone A . Click here to contact us if you have any further information about the YourMK partnership or Mears activities in Milton Keynes. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Nowadays, Murphy sits on the boards of large public sector organisations as well as private companies. We work with local authorities, private landlords, investors and tenants to develop an understanding of local communities and to provide the homes people need. relevant documents or dates/times of relevant visits/phone calls. The company agreed to raise and equalise wages after 80 days of strikes. But landlords are also frustrated and angry. The idea is that the acquired companies will in time generate wealth equivalent to the purchase price, so that should be recognised in the accounts. Even with infamously low wages being paid to staff, many contracts do not pay enough for companies to break even. The council put the regeneration scheme on hold in January 2018. If I could have give a no star I would this company is a joke emergency call out for a leak couldn't do it promised to fix next morning still no show ring them with job ref number they haven't got a job for my property still waiting .leeds city council there are better companies out there that would give there all for this contract. . Many home care companies are facing severe financial difficulties, with market leader Allied Healthcare recently at the brink of going under. The contract started in January 2011, as a partnership deal between the council and a company called Morrison Facilities Services Ltd, a subsidiary of Anglian Water. It alleged Holt who cut his business teeth working for notorious Tory donor Lord Ashcroft had continually failed to challenge the status quo of deteriorating results, a stagnant share price and faded shareholder value. Legal changes and budget controls pushed the privatisation of council housing in a number of ways, including Right to Buy sales and the mass stock transfer of around 1.9 million homes from councils to housing associations. If I could I wouldn't even give them a 1 star, useless..very unhelpful .One job still not completed after months of waiting .Never turn up never keep appointments .All so stressful .wsiting yet another no show number 9 today.. Make sure that you have a record of nuisance behaviour dates, times, duration and the effect it had on you e.g. Goodwill amounts to over 40% of Mears total assets a bigger proportion than Interserve and Mitie, slightly less than Serco and Capita. The company employs 12,000 people. You can log a complaint via Pinnacle using: Remember: when making a complaint, always ask for a complaint reference number so that you can be sure it has been logged and it can be tracked. Over the past weeks it has become clear that in South Yorkshire at least, the working of the Mears housing contract is in chaos, putting asylum tenants at daily risk. 51% of employees would recommend working at Mears to a friend and 39% have a positive outlook for the business. Contact Us | Mears Group PLC Its businesses bring in around 900 million a year. Complaints for Mears Transportation Group - Better Business Bureau They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. DIO should acknowledge your Stage 2 complaint within three working days and provide you with a reference number. All of which could be very profitable for Mears and other private sector partners. While technically non profit, these subsidiaries can help other parts of the business make money. Please ensure you quote the reference number given to you by Mears at Stage 1. We will discuss this point further below. Mears long-time chairman Bob Holt was recently pushed out by the second biggest shareholder, German investor Shareholder Value Management. The business model is based on trying to undercut councils and social landlords in house services; and there is competition from several big national rivals, as well as smaller local companies. They complain that the contracts with Mears are less favourable than the previous ones with . Mears current Chief Operating Officer, John Taylor, was Chief Executive of Orchard & Shipman when they won the deal working with Serco. This is reflected in the non-execs on the board, who are plugged in to these different parts of the regeneration industry. Incorrect tradesperson if the wrong tradesperson arrives to attend a repair you have reported who is not suitably qualified to fix/make good the issue and has to arrange for a second visit by the correct tradesperson. If Mears does face financial difficulties in coming years and is unable to pay out the dividends its shareholders have become accustomed to, expect more disagreements between management and shareholders. Mears Group PLC 1390 Montpellier Court Gloucester Business Park Brockworth Gloucester GL3 4AH. If we are unable to meet this timescale, we will let you know and keep you updated on progress. In 2017 he also joined the board. There are ways to do this; plan what you are going to say, and always stay calm and polite. Mears need to be more considerate of vulnerable people. To terrible running of a firm how they one another contract is beyond me no loyalty. In 2012, Mears bought out Morrison and took over the deal. We aim to provide excellent service to our customers, but we recognise that sometimes, we may not meet your expectations. However, the education inspectorate Ofsted gave the Mears Learning division, which runs apprenticeships in the company, a negative rating of insufficient progress in its report in May 2018. As previously stated, we use monthly insight reports to learn from our complaints and drive improvements to the service we deliver to our customers. Unbelievable! If you are unhappy with our response at stage two, you can escalate your complaint to be reviewed. PE28 2EA. Please be aware you must submit your request within 28 days of the date the issue occurred or the request will be null. United Kingdom, Email: contact[at]corporatewatch.org These items are used to deliver advertising that is more relevant to you and your interests. Another was pushing councils to contract out repairs and other services to the private sector. Keep the letter brief and to the point clearly state the problem and what you want done about it. Avoid renting to these at all costs. This rating has improved by 3% over the last 12 months. TAROE are a registered charity working on behalf of and for tenants and residents. Mears was ment to come out an sort this, I'm pregnant I can't move it, my fence blown down with the winds on Monday, they said I was a """priority""but never came at all, there useless, my sons run. Mears is a leading provider of repairs and main Mears Group | Gloucester I have already had an accident and hit my head . Meanwhile, allegations of overcharging scams and possible council corruption hang over deals from Brighton and Scotland. Few days the same plamer who has only manual show up And seemed has no clue what job need to be doneI explain to him now I have broken pipe and he checked and suggested that he think it's the wall .So he couldn't do it day because he need some one work him to brok the wall .Anyway the they gave me onther appointment on 03 /04/23/ afternoonAt 1:30 I received in my answer machine telling me they can't make it due to unfinished business elsewhereThey arranged onother appointment on the 06/04/23/ To be continuing. Mears Group Reviews: What Is It Like to Work At Mears Group? In a June 2018 presentation, Mears identified four major housing maintenance competitors: Wates, Fortem, Kier (click here for our profile of them), and Mitie Property Maintenance, which it has since bought. This will be carried out by a more senior manager or by the Mears Group Customer Success Team. INCOMPETENT COMPANYThey are inadequate to offer the simplest service. Our Affordable Housing offer includes: Quality homes at Decent Homes Standard or above. Mears presents itself as a step up from notorious outsourcing rivals like Serco and G4S. These items are required to enable basic website functionality. Mears housing business falls under three headings: maintenance, management, and development. In addition, Mears stated in a June 2018 investor presentation that a key priority is to also achieve Registered Provider status in Scotland. Mears are a terrible company to work for management dont care about there workers especially tower hamlets branch alo they lie a lot never turn up when thy are meant. London Further complaint has been sent.' . Most of Mears contracts are with cash-strapped local authorities. Uerii claims that this was the state of the accommodation since May 2020 when she was first moved into shared accommodation. If you are still dissatisfied with our response you can contact your local Ombudsman, details can be found on the internet, using the following link http://www.lgo.org.uk. But for Mears, this will mean taking one of its main competitors out of the game. The overcharging came from another company sub-contracted by Mears but the councils audit review found that it had not been picked up because of insufficient control mechanisms operated by Mears. The councils report also acknowledged a general break down in trust between the council and Mears. Complaints Guide | Mears Group PLC Mears Group Reviews | Read Customer Service Reviews of www.mearsgroup.co.uk In the Construction & Manufacturing category, The whole thing was wrong, terrible management, bullying on going, no one to listen to, bad workers with no experience and happy to cut corners, as an ex employer for 3years I'm amazed they are still going and allowed anywhere near people's houses, Weymouth branch, a joke. But these all depend on increased local authority funding, which is hard to predict with any confidence. - All complaints are recorded and managed through Mears Living customer contact management platforms. If you have any sense AVOID AVOID AVOID. This rating has decreased by -10% over the last 12 months. Take photos photos are a good source of evidence, especially for problems with damage with housing or products; make sure they are dated. kept you awake until 4am, or you couldnt hear your TV over theirs. Until the 1980s, social housing was very largely the responsibility of elected Local Authorities. I was waiting almost 3 years for an ongoing repair to be fixed! Councils often require new developments to include a proportion of affordable housing in order to meet planning stipulations, called section 106 agreements. Do not use this company! All Mears complaints are independently audited by TAROE (Tenants and Residents of England). YourMK is, or was, Mears flagship regeneration project: a 1 billion partnership with Milton Keynes council to redevelop seven major estates over 15 years, affecting 8,500 homes. They were paid 294,000 and 248,000. Stage 1. - All customer enquiries or complaints are taken seriously and are investigated within our policy guidelines. Managing Director. Swales Pavilion All of that came either directly from the public sector through local authorities and NHS Trusts or from housing associations. In the five years between 2013-2017, Mears paid out 52 million in dividends, with the amount rising each year. Email: mearsliving@mearsgroup.co.uk. Mears also offers a range of management services to other landlords, such as income management (i.e., rent collection), and emergency accommodation. - If a customer is not happy with the outcome of their complaint at stage two, they will be signposted to the appropriate Ombudsman. Stage 1 complaints about contractors, maintenance staff or allocation services are all handled by Pinnacle. Should you have an issue with the quality of your removals service through Agility, you must complete the Agility complaint form; this will ensure that all complaints are registered and passed through their escalated issues procedure which ensures that Agility and DIO are made aware of any trends. Ministry of Defence this group is for Mears housing tenants to communicate, give advise and share information regarding experiences with Mears housing. Mears Group | Gloucester - Facebook Mears lost out to rival outsourcer Amey. It deals in information. I work and loose money waiting for somebody not to come. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Remind them that you have children, or need to get up for work, and ask them to let you know about a party in advance or to turn the sound down after a certain time. Mears does have another smaller MoD contract since 2016 it has run the militarys substitute service family accommodation, to find private sector housing for military personnel. However, there were still instances of appalling care. reviewed by '1-2-let' "Mears Group have a a ONE BILLION POUNDS government contract to house asylum seekers. Whitehall Keep a timeline and details of your actions keep a note of times and dates of phone calls and any names, as well as your complaint reference number. Remember that under the terms of your licence to occupy an SFA, you have agreed that: To talk to us about a complaint or a nuisance neighbour, contact housingsupport@aff.org.uk. Refused to make good & don't even bother to supply the repair guy with paint to touch up the ceiling after the stain block. Submit an online complaints form, and for details visit the gov.uk website. But whereas G4S or Capita have profited from the sell-off of national services, Mears has thrived in the smaller and less visible world of local government privatisation. Once details such as the number of people, ages and email addresses have been agreed by the family and Pinnacle, compensation will be sent to you via email within five working days. Its flagship regeneration contract in Milton Keynes may be collapsing amid allegations of overcharging for repairs, while it has recently been dropped from a big repairs deal on its home turf of Gloucestershire. If you have an issue with any of the services you receive from Pinnacle or your local housing and repairs and maintenance provider (Amey or VIVO), make sure you register an official complaint; this gives them a true picture of the service they are delivering, as well as the information needed for them to change processes and resolve the issue for the future. But the contract will come up for renewal or retender in 2019. Mears other big government tender was less successful. We aim to respond to stage 2 complaints with a mutually agreed outcome within 20 working days. Gaslighting of refugees Continues - Positive Action in Housing contract to provide asylum seeker housing, Blurring the boundaries between private and social, : Milton Keynes regeneration, Brighton overcharging, Scottish corruption allegations, Stroud repairs, Apprenticeships, Industrial disputes, Beards. CD(P) Service and Veterans Welfare Accommodation Policy C2 Like G4S, Serco, Capita and other well-known outsourcing corporations, Mears Group has grown from the ongoing privatisation of public services. John Taylor, Chief Operating Officer, is a newer arrival. Regular inspections by our housing officers to ensure safety and compliance with relevant legislation. If you are not satisfied with the response you receive at stage 1 and 2, you can escalate your complaint to the Independent Housing Review Panel by: Emailing: People-Accom-ACRP-Stage3@mod.gov.uk, Independent Housing Review Panel When emailing information, always request a read receipt and if you are sending by post always send it recorded delivery never send originals. However, Mears two biggest shareholders see themselves as activist investors that involve themselves in the running of their companies. Please send your email to:diordaccn-stage2noreply@mod.gov.uk. It has been particularly involved in Mears governance in the last year as it successfully led a move to oust long-term chairman Bob Holt (see the people section). A massive 42% of staff left the company in 2017. Holt was paid 285,000 for 2017. To give a few examples, non-executive director Julia Unwin is a high-flyer in the charity sector who also has a foot in the privatised water business. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. A separate investigation by Audit Scotland also concluded that the councils accounting of money payments in the Mears contract was not illegal. They are not professional whatsoever!! He then worked from 2004-15 as a partner and senior advisor at Gleacher Shacklock, a corporate finance consultancy set up by another ex-Dresdner banker. Briefly set out your complaint, why you are not satisfied with the stage 1 response and what outcome you would like.