why did vitalchek cancel my order

I wish I could cancel my order but I'm sure they'd find some way to screw me over. If unable to locate your . Poor communication and bad service! Bed Bath & Beyond bankruptcy: Store closings, final sales, coupons and I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). After you place your order, you will be notified if any Identity Verification Documents are required. VitalChek Reviews - 314 Reviews of Vitalchek.com | Sitejabber Performance & security by Cloudflare. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. Order Status - VitalChek Ask a Question Need to Chat? Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. I couldnt give a lower review of this company. Same day processing and shipping are not an option unless otherwise specified when placing an order. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Our easy application process will help you find the right agency and certificate for your specific needs. Order must be paid and completed in full (including uploading any required documents) for processing time to begin. Sent in to get my BC. Order Your Vital Records Online | VitalChek The quickest way to reach us is by private message at Facebook.com/VitalChek. The beleaguered company has laid out what the action means for its customers in an online FAQ . Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. it is now september 10th and nothing. If I still need a raised seal on my birth certificate you WILL hear from me!!! The most common reasons for cancelling an order are: Limits on available quantities. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. Do research and you will see a lot of unhappy customers. Waded through the phone tree at OR State, only to be told to call vitalchek. I am submitting a consumer fraud complaint with the NYS AG today. Click OK to confirm. Tip for consumers:Don't order anything through the state of NY. Performance & security by Cloudflare. So I guess I have 50 more business days to gocomplete bull$#*!. 2023 Trustpilot, Inc. All rights reserved. Its fraudulent and quite the scam. Click to reveal DI downloaded their form. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! I mean forever. Is the money worth spending for expediting? Phone number is recordings only : (. How to Cancel an Order: Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. Some fields have been entered and saved in VPS. This has happened in the past. Why can't they track down a person's death. VitalChek said it was sent but I never got it. It is August 18th and I ordered on January 20th! Then you must send it to the Secretary of State's office to get it Apostilled/Authenticated. I have no idea how they are still in business. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. They keep giving me the run around. VitalChek Support | Order Your Vital Records Online | VitalChek Birth certificate from Louisiana order through VitalChek. Unacceptable. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. B2B request has been cancelled message displays. Thank you for reading. It was like dealing with a scam. Products used:They are suppose to provide a service to order birth and death certificates. Vital Records Online 2021. We provide application preparation assistance services that will help you save time in any vital record application process. If you have any questions, please contact customer support. For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. This company is either a scam or has really bad customer service. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. I started my process in Feb and it's now April 12 and I have not received my cert. Your IP: To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. We will take note of your feedback so that we can deliver a better experience next time. If you need to fax your documents, please follow the instructions on your Identity Verification Form. Maybe I just got super lucky, but I am very happy with this service. Sometimes canceling your order is the best option to save you time and money. Contact VitalChek | Fastest, No Wait Time - GetHuman Small and delayed. If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. Click here more information about the process. I would never use them again. You have no option but to use them to order a vital record online. If I could give minus 5 stars I would! I'm actually worried that a bad character has my info now. VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. Why couldn't they have contacted me for further information? VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. Service 213 Value 206 Shipping 186 Whose certificate you can order varies by type of certificate and the vital record agency processing the request. Your session will expire in I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. Saying 'It is legitimate. Click the Reinstate Order button. How to Cancel an Order - VitalChek When I check on order status, I get generic responses via email, telling me the order is being processed. Completely unacceptable. Vital Records Online uses the information users provide on its website to pre-fill your application documents. Tip for consumers:Do Not Use! Hello Paul. You can email the site owner to let them know you were blocked. Refund Policy - Vital Records Online This also looks very bad for ancestory.com if the support these deceptive practices. Were sorry your experience didnt match your expectations. If you have already submitted your order. Tip for consumers:Try to contact the city youre ordering from first use Vitalchek as a last resort only. It is literally faster (and cheaper!) They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Ordered birth certificate and did not receive either the certificate or the refund. BUYER BEWARE! Whether it is necessary to have a search for the vital record 2. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. This is twice they've done this to me. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Received email on 2/3/23 stating shipping delay. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. Finally, a woman picked up my call and I explained my situation. or getting defensive about my inquiry is exactly the response I was trying to avoid. No receipt of document or email concerning document. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. Your session will expire in Tip for consumers:the order could take longer than the time listed. And have experienced long hold times on the phone. The "manage your order" page on their website shows as "Page not found." Contact your local county clerks office. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. 0 CalamityLeo 4 yr. ago We're sorry to hear that you have received no response to your inquiries. Its only next day air shipping. I really wish I had checked these reviews before I ordered my birth certificate. How to Cancel a Request - VitalChek I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. We are sorry that your experience didnt match your expectations. Please refer to the resources below to see how VitalChek can assist you. I ordered a certified copy of my marriage license on 1/26/23. when i try to check status it tells me my pin has expired for security. Here are 8 tips for writing great reviews. I verified the date of death with the hospital where she died, so I know I provided the correct information. However, what I am rather unpleased about is the false advertising regarding mailing options. 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. They give you these long unrealistic wait times on each platform. Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. Can't get your order in the time promised nor can you get help on the phone, through email, or chat. Paid $40 for birth certificate. Not worth the $60.. Not really holding out hope I'll ever get my birth certificate. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. Order has been transmitted to the Agency. Sorry for that language. Learn from my mistake, and don't send them money. You pay for a service, pay for the certificate and 20.00 for air mail and I'm still waiting. The time of the year when you make your request Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. VitalChek ranks 4th among Birth Certificates sites. Just call your local county office and ask them for help. Went to my local office and got my certificate in less than 5 min. Closed. Just be aware. I logged onto VitalChek to get a copy of my birth certificate. Again, thank you for your feedback. Many state governments authorize VitalChek to handle online orders of vital records, including birth, death and marriage certificates. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. Order has been cancelled. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. Emailed for update on 2/6/23 they replied needed info for order. Order Your Vital Records Online | VitalChek 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? This company scams people! Cancel Items and Orders - Amazon Customer Service New comments cannot be posted and votes cannot be cast. These people are a joke. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. I found it quicker to drive to County Bureau of Vital Statistics, than to wait for VitalCheks to process my request. We are sorry that your experience didnt match your expectations. Guess what? Again I got the NH phone number. See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. Again, thank you for your feedback. Ok fine I understand. The quickest way to reach us is by private message at Facebook.com/VitalChek. Very frustrating. If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. We are updating our website, so you might experience either the old or new version. Order Status. Click Yes to continue cancel. This company is not to be trusted. Took my money for an overnight air birth certificate and never sent it. Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. It was much more than the $23.30 they are stating in the response. Step 2: Click the Cancel Order button. Thieves! Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). Tip for consumers:Watch out for the false advertised free regular mail. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. Tip for consumers:Save your money. When contacting VitalChek, they provided wrong phone number to contact vital records of state. Order Your Vital Records Online | VitalChek I waited on hold for 20 minutes. Enter the order number and PIN from your confirmation email. Emails are not returned. Then says sorry we do not guarantee a record exists. They have an exclusive online contract with NYC and tons of other places. This company is the worst I have dealt with, and combined with the State of Oregon it was doomed to fail. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result.