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I had another client who had to reboot for it to work FWIW. Anyone else have this issue? NetExtenderLog.JPG Uploaded Dec 20, 2021 253.32 KB Category: SSL VPN preston If problem still exists, obtain the following information and send them to support: Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. Cloudflare Ray ID: 7c0c5a3b5a325401 Solution was the removal of all WAN Miniports: I had Netextender open at the login screen when I did this. Perhaps, it's a DNS issue if you can ping the server. Then everything works. All our employees need to do is VPN in using AnyConnect then RDP to their machine. This month w What's the real definition of burnout? You will now have the ability to control the service status, and the fix should persist through reboot. NetExtender We have reinstalled Windows 10 twice (Sonicwall solution), trying to resolve this issue. Is there a version, possibly in beta, that will work with the Core Isolation/Memory Integrity functionality enabled? NetExtender I'm following the IP and port so for example 177.177.187.177:4433, then adding the domain and password. I have been using this fix ever since you posted it and that this works! Select radio button for Computer account. The NetExtender.dbg shows that it errored on removing the NetExtender custom dailer and InetPton is not supported. The issue is that I seem to be the only who can not connect via the client or CLI. Sonicwall Netextender troubles The first one went just fine. The exact error message is: "The Windows Remote Access Service (RAS) has encountered an error. 1. Navigate to Windows Service manager under Control Panel > Administrator Tools > Services. I am using netextender version 10.2.311. It's the file contents, not the permissions. Same problem here, even after uninstalling Netextender! Best regards, Hurry 8 Solutions - Fix Preparing Automatic Repair Loop Windows 10. So basically, Windows 7 is not supported and I need to downgrade (how?) I know this is an old topic but I had the same issue on a single computer in the domain running NetExtender version 7.0.x. I am running the current version of NetExtender, but only with Core Isolation/Memory Integrity turned off in Windows Security. I perforned this myself and it works all the time. Any the WAN Miniport solution worked for me. Yes, this issue has been resolved and Windows 11 supported officially now. For configuring the MySonicwall follow the below KB. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. How can I resolve this? It states the drivers for NetExtender are Incompatible. Copyright 2023 SonicWall. Hi Roger I tried your solution but when I Uninstalled WAN Miniport IP and PPTP and do scan change, these devices appears again. Thanks HersonF, using the Windows 10 network reset tool fixed it for me! Netextender keeps crashing with Windows Didn't find what you were looking for? To create a free MySonicWall account click "Register". Windows 10 & NetExtender, RAS error. WebVersion 10.2.331/10.2.845 August 2022 About NetExtender. Finally, after uninstalling Netextender, I ran the following command as administrator: "pnputil -f -d oem7.inf". Any other solution you have ? Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. Try to upgrade your win10 system to the latest version, and then check again. All I can think of would be to make sure the domain is correct (case sensitive). Roger, after literally weeks looking for a solution, yours was the one that worked for us. NxDrv.sys was published as oem7.inf in my case. Browse other questions tagged. Burnout expert, coach, and host of FRIED: The Burnout Podcast Opens a new windowCait Donovan joined us to provide some clarity on what burnout is and isn't, why we miss EDIT: I read the link in a comment above, with custom PowerShell suggestions, but that strikes me as awfully complicated to accomplish this. The version of nxdrv.sys is still 2.0.6.1 and still causing memory integrity to fail and forcing you to disable this of you want to use netextender. Has anyone found a way to avoid rebooting? How can we remove all drivers correctly? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 2013/02/21 22:42:26, NEGUI: "Check Cert" has been triggered from UI. To sign in, use your existing MySonicWall account. The NetExtender.dbg shows that it errored on removing the NetExtender custom dailer and InetPton is not supported. Once connected, NetExtender will create a file called sslvpnroutecleanup. https://www.microsoft.com/en-us/p/sonicwall-mobile-connect/9wzdncrdsfkz?activetab=pivot:overviewtab, https://www.sonicwall.com/support/knowledge-base/how-can-i-configure-ssl-vpn-connections-using-mobile-connect-on-windows-10/170502784131072/. I had this issue with a few people after a firmware upgrade and fixed it.. What I did was. Uninstalled NetExtender. 3. problem still exists, grab following information and send them to support: For further help, please contact Sonicwall support to see if there is any known issue on Windows 10 and any update for Windows 10. Does a password policy with a restriction of repeated characters increase security? 565), Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. NetExtender Error : "Damaged version of NetExtender was The NetExtender bundled with the SMA is 10.2.331, if you're using NXT with your Firewall you have to pick the latest Client from over here: Copyright 2023 SonicWall. application, and it doesn't work with Windows 10, then your organization It only takes a minute to sign up. The same process worked previously on a previous installment of the same OS and Windows also, which is why I suspect an issue elsewhere. NetExtender Windows 10 Verify what version of SonicWall NetExtender software is installed. Once it done the hardware changes try to use the NetExtender. Although I'm sure you could disable and re-enable the adapter as well. the design choices. Restart again. Confirm Local Computer then select on Finish, click OK. If you want to make sure no damage was done though, run the following checks on your machine. Win7 and pre-Anniversary Win10 machines still seem stable. Could you go into detail as to which svchost you are referring to? SonicWall support told us to use SonicWall Mobile Connect, which works; but seems less intuitive. Resolution. You should be able to click on "command prompt" at this point. Burnout expert, coach, and host of FRIED: The Burnout Podcast Opens a new windowCait Donovan joined us to provide some clarity on what burnout is and isn't, why we miss Sonicwall Issue - Only one machine cannot access Internet, Sudden change accessing AWS over Sonicwall SSL VPN. Just get sure you get the really latest version of NetExtender, which is not in the NetExtender section, the SMA 100 series section is the best spot for this, just check the latest firmware versions and you'll find the latest NetExtender as well. stuck In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! You might benefit from opening amother thread. NetExtender Windows 10 Pro, happens to multiple devices. 3 minute fix. After I tried every fix listed on this page and shortly before having to completely uninstall SonicWALL NetExternder, I went into Internet Option in IE. Just remove the network adaptors in the device manager and restart the PC. The configuration is done on the domain. The driver and version are: NxDrv.sys. 138.197.128.86 2013/02/21 22:41:58, Receive SvcMsg : 320, wParam = 0, lParam = 1, content length = 56 These instructions may be related to this KB:https://www.sonicwall.com/en-us/support/knowledge-base/17050270472234 Opens a new window, These instructions may be related to this KB:https://www.sonicwall.com/en-us/support/knowledge-base/170502704722347 Opens a new window. Finally, the last major difference is with the Antivirus. I won't have any choice, this product is about to put me out of business, and I only have a handful (5 maybe) of installations. There are several things that you need to verify. What information are you copying into the NetExtender Client? It doesn't happen to every connected user and in most cases, they were previously able to connect and have complete network functionality. I have two brand new Latitudes, one works with Netextender, the other does not. I dont of any way to download it except to install ver 8.0.241 and try to connect. Your IP: netExtender WebI have a laptop that NetExtender worked well on it, until yesterday. Reinstalling after Uninstall and deleting files worked for me. Hey, for what it is worth, I'm the OP, and I have since completely abandoned NetExtender on Windows 10 machines. Navigate to the SonicWall VPN Clients page at https://www.sonicwall.com/products/remote-access/vpn-clients/. Resolution. We too are having problems with Windows 10 anniversary edition (build 1607) and NetExtender. We tried the uninstall re install (with file deletion) as well as a fresh install on a new machine. If you install the NX client on Win10, you may get a RAS error (remote access service) that immediately disconnects your SSLVPN session after you connect. We are having the exact same issue. Maybe I shouldn't be, but I'm a little surprised that software like this (an application designed to connect to enterprise firewalls) would blow up on the latest OS's. I concur w.r.t. This will update your Windows 10 platform to the the creators update for Windows 10. Sonicwall support to see if there is any known issue on Windows 10 and any update for Windows 10. All rights Reserved. If not, delete the adapter from the device list, reboot the machine and install NetExtender again. NetExtender rev2023.5.1.43405. Download NetExtender via SonicWall.com. switched our windows 10 users over to sonicwall mobile connect, there are a few that still have net extender, I did have to reinstall the client after doing the upgrade to anniversary. Most NetExtender connection problems can be solved with one of: If you're using a wireless NIC, /release /renew and reconnect. the thread. WebLogged into Admin Account (Domain Admin worked for this) Opened RegEdit as Admin (In SafeMode shouldn't need to but just in case) Was able to Edit Computer\HKEY_LOCAL_MACHINE\SOFTWARE\SonicWall\SSL-VPN NetExtender\Standalone\alwayson Changed DefaultEditable: FALSE to TRUE Rebooted PC. They told us (I'm closely paraphrasing) "That app was originally developed for Mac, we started using it for Windows 10 when NetExtender was having problems, but we've since run into problems with the App and the Creators Update so we're now asking people to use an updated version of NetExtender.". If you install the NX client on Win10, you may get a RAS error (remote access service) that immediately disconnects your SSLVPN session after you connect. The most prevalent being "Initialing engine..failed". My logs are essentially identical. Now that we're 4 months since release, how long until we have a compatible version of NetExtender so we can enable this security feature again? Although I noticed the frequency of the error have reduced, the issue is not fixed completely. Thanks! If the problem still exists, obtain the following information and send to support: The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. People look at me like my head is on backwards when I tell them what the fix for the error is! What about using the Mobile Connect application in WIndows 10? A boy can regenerate, so demons eat him for years. WebFor resolving The Windows Remote Access Service (RAS) has encountered an error problem, Please follow the below step; Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. I had also applied the following changes but I have not got a perm fix. It states the drivers for NetExtender are Incompatible. Just an FYI, the original solution does still work, although the updated procedure will likely produce longer term results. ssl/vpn connection failure SonicWall Community 2013/02/21 22:50:01, Receive SvcMsg : 319, wParam = 1, lParam = 0, content length = 0 Welcome to the Snap! the log shows, 2013/02/21 22:39:48, NetExtender Core: Proc-0x8FC:Thr-0x92C: Info: Windows Vista or Up Detected, 2013/02/21 22:39:48, Receive SvcMsg : 274, wParam = 0, lParam = 0, content length = 0 WebWe recently upgraded the firmware on our SRA appliance to the latest general release and found NetExtender would no longer install on Windows 10 1607 or 1703 if secure boot was enabled. Asking for help, clarification, or responding to other answers. If so, disconnect the connection, reboot the machine and install NetExtender again. To create a symbolic link to connect with NetExtender successfully you need to: cd /etc/ppp/ip-up.d ln -s sslvpnroute sslvpnroute.sh. A window opened and said in order to use NetExtender I needed the latest version which would install in 10 seconds or now if I clicked OK. We have compared them now, and there is nothing distinguishing them. Is there a workaround for this? 2013/02/21 22:49:47, Receive SvcMsg : 268, wParam = 1, lParam = 0, content length = 56 At work we have to use Dell's SonicWall NetExtender software to connect to the company VPN. Which version of Nx are you trying to install on which OS of client machine? 1. NetExtender cannot be installed. I tried Mobile Connect first, the Windows App installed without any problems and I was able to enter the server IP address and port. Thanks, Customer's Netextender client stuck on Preparing, Scan this QR code to download the app now. Thank you! I'd say 50% of the time I've used this solution, it's killed my internet. They don't have to be completed on a certain holiday.) 6) Thengo to your Sonicwall on the internet and login to it with the user id and password that's setup for the device. Login or Why isn't it resolved? SSL VPN connection can't be established from Windows 10 clients, neither using Mobile Connect nor NetExtender, but from other platforms or via virtual office it works. Thinking it would help by updating to the latest version; it was uninstalled. 2. Arnav Sharma | http://arnavsharma.net/ Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. Windows 10 is what most of us are stuck with. The service also doesn't start. Welcome to the Snap! I download and install NetExtender for Windows how to debug this? Unistalled, then deleted folders, searched registry for Sonicwall and Netextender, reinstalled, and it started to work. This can be beneficial to other community members reading To create a free MySonicWall account click "Register". Hi, this is configured as NetExtender Client is working for a lot of machines. There is a svchost for most processes. They don't have to be completed on a certain holiday.) After that it worked for me! Go to Network connections to check if the SonicWALL SSL-VPN NetExtender Dialup entry has been created, if not, reboot the machine and install NetExtender again. And I dare say staff seem to prefer it now. Tech Support was really no help. Any reason why it would be 4433 and not 443? Refer to this article from Sonicwall Support Table27: NetExtender Cannot Be Installed. Thanks! Second make sure that you have the :4433 at the end of the IP address or domain name on the Netextender connection window. Did you configure the SSLVPN access to the server network on the access tab? I was literally starting to load some of the other equipment in my truck. The happens once I terminate the netExtender process. After that and re-installing NetExtender, everything worked smoothly again. 192.168.12.x and my home is192.168.1.x .NonProf, I have noted that browsing to the IP address of the file server rather than the name actually prompts me for my windows credentials, when connecting though after a reboot, it wont remember these details even after ticking "remember credentials". I know the setup is correct for NetExtender as some of the machines still work using Netextender. Awesome. That worked in my situation. 2013/02/21 22:50:29, Receive SvcMsg : 265, wParam = 1308624, lParam = 1, content length = 0 Does the process ID stay constant from machine to machine? These little missing details always confuse me. Good morning!I know BitLocker is a topic that has had quite a few posts (I searched and read through many of them), but I wanted to start my own and explain my issue and see what some others think.I am in the early stages of enabling BItLocker for our org Those of you who remember teasing me a few years back know that I am big into Chromebooks for remote work from home. A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. 2013/02/21 22:48:26, Receive SvcMsg : 320, wParam = 0, lParam = 1, content length = 60