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The attestation form is available here or for added convenience, you can complete this digital attestation form. In certain circumstances regulations may require airlines to pay financial compensation to customers if their flight is cancelled within 14 days of departure or delayed more than three hours. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. Pre-departure testing is required before flying to most of our destinations as it will help to keep you safe on the flight and limit Covid-19 being carried into the country you're visiting. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. You can rebook to travel any time up to 31st December 2023. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. Your Travel Voucher has the same value as your original booking. Did you book directly with us on the phone or online? Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. You are not entirely convinced, but are happy your money has been returned. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. It can be used to pay or part-pay for a new booking. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. Search for a Virgin Atlantic flight round-trip, multi-city or more. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. RH10 9DF You must provide contact information within 72 hours of departure. 350 for Upper, For travel from 01 Jan 2023and completed by 31 Dec 23: If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. You could try complaining to Virgin. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. New ticket must be issued, and original ticket refunded on/before revised travel date. Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? Please enter your details to see the status of your refund request. Refund policy . You can now rebook through our new web messaging service from 8am to 8pm UK time. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray. https://help.virginatlantic.com/gb/en/make-a-change.html. As ever, you should ensure you have adequate travel insurance for your trip. If the same booking class is not available, please rebook into the lowest available booking class in the same cabin. Please contact your tour operator before you cancel your booking. Fax: 01293 444456 All foreign national visitors aged 18 or over to the US must be fully vaccinated (unless exempt) and present proof of full vaccination. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. Privacy policy | For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. Terms and conditions | With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. Email: refunds.hq@fly.virgin.com Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. Read more about our Flight Disruption Policy. You may also wish to Claim money for delay or cancellation. . If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. Policies - Virgin Atlantic Fare difference is waived if within Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Refunds | Conditions of carriage | Policies - Virgin Atlantic Testing for travel . See more More legroom, more style Around the world, flyers on cancelled flights have been waiting for their due refunds. Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). If your flight was part of an inclusive/package holiday please refer to your tour operator as they may not operate the same re-booking policies. Applicable to customers whose flights have been impacted by: - A change that causes a misconnection on a through ticket, Rebook using the same booking class, in the same cabin, with the same origin and destination. If you would like to request a refund or a quote, you can do so by completing one of the forms below. Many Virgin Atlantic flights have been cancelled in the Covid pandemic. Virgin Atlantic tells customers refunds will take up to four months Find out what you can and can't take with you on your flight. It was the only airline threatened with action by the regulator, which reviewed. Please bear in mind that our standard cancellationterms and conditionsapply, and you may only be eligible for a partial refund. If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. Passengers on package holidays must refer to their tour operators who may not operate the same policy. Terms and conditions | Please have your booking reference to hand when you contact us. All flights booked using your Travel Voucher must conclude by 31st December 2023. The remaining fare difference after we have waived those amounts. Please check and try again. Onboard and at the airport, together with our partners were committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. Cookie statement | Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. Terms and conditions | Replacement customers are permitted per ticket within a PNR. Use our new WhatsApp service. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Some countries may also require a test to be taken after you land, which helps to shorten the time spent in quarantine. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. Bookings made by credit card or debit card no longer incur a fee. Canadian tariffs. Are you travelling with Virgin Atlantic Holidays? Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. For travel from 01 Jun 21, fare difference apply. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. Privacy policy | If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. If you booked through a travel agent or third party, please contact them directly for your options. Get a better understanding of the requirements by reading our Covid-19 jargon buster. The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. Re-book on a Virgin Atlantic flight to/from another destination. Hi, I'm Amelia, the Virgin Atlantic help bot. If your holiday is more than 6 months away, make things easier to manage by setting up a. If your travel date is on or after 1st January 2023, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Accessibility | Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Privacy policy | This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Top tips to help you plan your journey and breeze through the airport. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Fare difference may apply. Refunds do not apply as per the original fare rules. Virgin Atlantic - COVID-19 - anyone managed to get a refund? We've launched our new web messaging service. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. You'll just need to use your ticket by 31st December 2023. You'll need your booking number so the Virgin Atlantic . Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. Refunds permitted should one of the following apply: 2. The most accurate method is to look for molecular or genetic signs of the coronavirus. Privacy policy | These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. There may be other charges to pay under our standardVirgin Holidays terms and conditionsor on theconditions of carriage for Virgin Atlantic. For specific entries or formats, please refer to you GDS Helpdesk. If you dont need to call us straight away please wait until call holding times reduce. Prices from 17with up to 20% off for Virgin Atlantic customers. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? United Kingdom. 10.4General information relating to refunds. Airlines like Virgin Atlantic and British Airways should face "strong action" from regulators for refusing to issue refunds to customers complying with England's new tier 4 Covid. (modern). You'll find the answer to most questions here. Project Screen offer all PCR and Lateral Flow Antigen Home Tests, includingObserved PCR Testsvia a Telehealth consultation at home or at one of their Test Pods in 25+ UK locations. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Subject to availability in the same ticket class, any additional fare or seasonal supplements will be collected. ExpressTestofferRapid Antigen tests with results in 30 mins. Canadian tariffs. We welcome letters but cannot answer individually. ***For one-way trips, apply 50% of the respective amounts. As ever, please ensure you have your passport and relevant documentation e.g. All of our attempts to contact the company have met with no response. Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Customers whose original booking date was on or before 11th March 2020 can request a refund if they were unable to travel due to an event beyond their control such as a National Lockdown, see above. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? You can also rebook on a Virgin Atlantic flight to another destination. . Re-book onto another flight You can only use your Travel Voucher to book a flight with us. View contact numbers of our other worldwide contact centres. You can request a refund as part of the options available when you log into Manage My Booking. This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). If you are travelling up to 31st March 2022,you have until eight weeks before your departure instead of 12 to pay the balance. Reissue the original ticket/s to the new PNR collecting all TSP where applicable. Cookie statement | Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead. We are not responsible for any third party fees. Refunds can only be processed from the original point of sale. Change fees and TSP as per rebooking policies above. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. About Virgin Atlantic Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. No refund on residual value of open tickets. Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. Here, the 'clock' will start once an adviser has confirmed the refund request. Canadian tariffs. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. I have answers to many common questions. Rapid PCR tests are also now available with results within 3 hours. Fleming Way Your Travel Voucher will be in the same currency as your original booking. Canadian tariffs. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. Terms and conditions | Accessibility | Terms and conditions | Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020. (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking.