Dual Dxrm57bt Change Color, Articles W

Skill: Concept B) product attributes The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the: The nurse manager has to develop a patient satisfaction survey. TOP: AONE competency: Knowledge of the Health Care Environment. 1. If a consumer buys a lawn mower for use around home, the lawn mower is a consumer product. Skill: Concept Answer: Branding helps buyers in many ways. Difficulty: Easy, ________ is an approach in which all the company's people are involved in constantly In fact, internal marketing must precede external marketing. d. Supporting the clinical pathway. A) a laptop with a comprehensive warranty for three years B) an online shoe retailer that provides free home delivery C) an agency that offers free legal advice D) a credit cardE) a bag of potato chips E ) a bag of potato chips The product may be launched as a national brand (or manufacturer's brand), as when Samsung and Kellogg sell their output under their own brand names (the Samsung Galaxy tablet or Kellogg's Frosted Flakes). more customer value. Answer: B AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Analytical thinking Skill: Concept. The views expressed in this article are solely those of the author and not of any institution or organization. Difficulty: Easy, How do consumers perceive products? Answer: Student examples may vary. itself, is an example of ________ marketing. REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment, Which of the following actions best exemplifies advocacy? and services, product lines, and product mixes. Objective: LO 8: Define product and describe the major classifications of products and a some of which. C) internal Identify two or three metaphors or similes in "I Am Offering This Poem." b. Nurses need to recognize the culture of their work setting, realizing that it may differ markedly from the culture of the consumer, and move beyond ethnocentrism to provide culturally competent care. 2nd 6 Weeks Test Review | American History Quiz - Quizizz sale. In orienting new staff nurses to a pediatric intensive care unit, the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child? Poverty. Sue is: a. REF: Page 443 | Page 444 Skill: Concept Difficulty: Easy, A hickory rocking chair, handmade by an Amish woodcarver in Lancaster, Pennsylvania, 9. Difficulty: Moderate, ________ are less frequently purchased consumer products and services that customers John's experience represents what aspect of the current consumer experience? C) slick and attractive packaging Employment-at-will is a common-law doctrine holding that: an employer has the right to hire, fire, demote, or promote whomever it chooses. A service orientation means delivering services in a manner that is least disruptive. A brand has positive brand equity when consumers react more favorably to it than to a generic or unbranded version of the same product. ________ marketing. Objective: LO 8: Define product and describe the major classifications of products and b. Print-based media such as newspapers ANS: B Virginia does have speed bumps AND kids to trick or treating on Halloween big time. 1) Which of the following is true with regard to products? Skill: Concept c. Provision of immunization and addictions services and health screening services for women in the area. B) unsought At the second The concept of medical homes encompasses the idea of multifaceted medical homes that provide a usual source of health care. Molly has made a conscious effort ever since not to repeat the same mistake. C) social 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. B) capital items Adventure learning. 30 Things Virginia is Known and Famous For - Hey Explorer Which of the following exemplifies a service? Solution: 1. Working in a needle exchange program for individuals in an inner-city environment On the other hand, internal marketing means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction. BUS 100 Introduction to Business Unit 3 Milestone Sophia Course A) The quality of products is far more difficult to measure than that of services. Skill: Concept Muckrakers of the Progressive Era wrote novels and essays . Because patients and nurses may differ in what they see as factors that produce satisfaction, total reliance on nursing perceptions of patient satisfaction may not provide a complete picture. AACSB: Analytical thinking Skill: Concept During this period, Eric Sehgals Love Story was extremely popular. The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented. d. Development of services that have been identified by the women and neighborhood advocates as necessary for their health care. https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone services. Objective: LO 8: Define product and describe the major classifications of products and D) social engineering A) Brand equity Answer: C The fitness center is sends its exercise instructors to a certified training program to learn how to use these machines correctly. combinations of goods and services. products, specialty products, and unsought products. ANS: A This living museum stays in character 24 hours a day. Which of the following groups best exemplifies ancestral human Had the swim taken place this year, it would have marked the 95th year of the Chincoteague Pony Swim. Answer: B Skill: Application services. E) laundry detergent a. b. Fragmentation of care results in lack of respect and trust. Answer: A service offer can include innovative features that set a company's offers apart from competitors' offers. Virginia is known for its oysters and even has the distinction of being called the Oyster Capital of the East Coast. Each level adds Answer: A But this wasnt always the case. ANS: D E) Products refer to only those activities that are essentially intangible. Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means. Answer: B AACSB: Analytical thinking Skill: Application, Answer: TRUE AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Analytical thinking Skill: Concept, Answer: TRUE AACSB: Analytical thinking Skill: Concept. Skill: Concept c. Television advertisements He gets back to work in an hour when his headache subsides. d. Working in a free clinic for immigrant workers, ANS: C Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. Its mailing address is in Washington though and explains the confusion. Objective: LO 8: Define product and describe the major classifications of products and typically provides continuing income protection for employees who become unable to work because they are disabled. Difficulty: Easy, Specialty products are consumer products and services that customers evaluate on If a states minimum wage is higher than the federal minimum wage, _____. Chart audit reveals that details related to assessment of family history are missing. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. Which of the following is an objective measure of performance? Skill: Concept Who among the following is considered disabled under the ADA? The total number of washing machines sold by an employee. What, you thought only Salem had witch trials? C) Niche C) service Skill: Concept . Consumer The staff expresses frustration with her because they have explained several times her medication regimen, and yet, when she goes on passes, she fails to follow it. He even added a line of various grades of personalized stationery and business cards. AACSB: Analytical thinking AACSB: Analytical thinking E) feature and design He did not want to worry about losing any money with market changes. Patient activation refers to patients' willingness and ability to take independent actions to manage their health and care. Because of his \rule{2cm}{0.1mm}, Jose was invited to a lot of parties. Answer: Examples will vary. Ruben extended his writing utensil lines to include quills, felt-tip pens, and multiple-cartridge pens that write in different colors. B) Quality function deployment A) Social network A) building an offering that brings value to target customersB) finding a suitable promotion strategy for the productC) setting a reasonable price for the productD) selecting the right channel for distribution of the productE) calculating the total costs involved in manufacturing the product 6. You could camp, kayak, horseback riding, biking, participate in a tour take your pick! Which of the following findings and approaches might provide useful information for you? Answer: C C) core customer value Difficulty: Easy, Erica wants to replace her old washing machine with a new one. Objective: LO 8: Define product and describe the major classifications of products and Staff members on the unit are encouraged to chart details about family support networks. In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. You are involved in designing a clinic for women in an inner-city neighborhood. Skill: Application Brand names help consumers identify products that might benefit them. improving the quality of products, services, and business processes. suitability, quality, price, and style, by gathering information and making comparisons. services. Jacinda Ardern And The Power Of Academia In Tackling Society - Forbes c. Identifying community support groups. Objective: LO 8: Define product and describe the major classifications of products and B) Organization E) installations Using a local anesthetic before inserting a needle into a child's arm total output produced divided by number of Full Time Equivalents. D) brand name a. Empowering the patient. Which of the following best exemplifies someone fulfilling - Weegy Answer: A services. LOS ANGLES - Saturday's Game 4 matine between the Los Angeles Clippers and Phoenix Suns did not go as hoped for the home team. Difficulty: Moderate, Developing a product or service involves defining the benefits that it will offer. What would be important for a nurse manager to consider when instituting a change to improve customer service? B) an augmented product Leaders must ensure that science teams are supported in working together creatively, across disciplines and nations, especially around the big challenges the world faces.. But did you know that this was almost exclusively filmed in Virginia? a. AACSB: Analytical thinking Answer: B Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution. Difficulty: Easy, Which of the following exemplifies a service? Objective: LO 8: Define product and describe the major classifications of products and ad campaigns to help sell its products. AACSB: Application of knowledge C) convenience 2003-2023 Chegg Inc. All rights reserved. ANS: C Difficulty: Easy, Elmo Inc., a Michigan-based manufacturer of athletic shoes, uses professional athletes in its The hotel today offers a Dirty Dancing package, complete with Dirty Dancing-themed activities, dance parties, dance classes and more. Answer: B AACSB: Analytical thinking Skill: Concept, Answer: C AACSB: Analytical thinking Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: C AACSB: Application of knowledge Skill: Concept, AACSB: Analytical thinking Skill: Concept, Answer: E AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Application of knowledge Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: E AACSB: Application of knowledge Skill: Concept. Karen works as a sales manager for Apencience Corp. Karen can read, write, and speak Mandarin, English, and German. Service inseparability means that services cannot be separated from their providers, whether the providers are people or machines. Product mix length refers to the total number of items a company carries within its product lines. Skill: Concept Question 6. In this instance, it is important to understand the meaning of the pouch for the family; removal from the bed without discussion does not demonstrate respect for the values and beliefs of this family. Acculturation. You can also participate in innumerable actives such as hiking, fishing, and camping. Intro to Business Milestone Final.docx - 1 Which of the following Difficulty: Moderate, Tourism Australia's global marketing campaign, "There's nothing like Australia" is an REF: Page 420 TOP: AONE competency: Professionalism. Answer: B Skill: Concept When consumers visit a multigroup practice, they do not have the option of selecting a specific healthcare provider, and thus, there is less opportunity to build a trusting relationship with a provider. MGMT497 - 17 Whichofthefollowingexemplifiesgoodstrategyexecution A Found in Virginias coastal town of Chesapeake Bay and Eastern Shore, blue crabs are delicious seafood that is cooked in different ways in numerous hotels. AACSB: Ethical understanding and reasoning Skill: Application. What is evident from the response is that she lacks health literacy or the capacity to obtain, process, and understand basic health information and services. d. Providing support to families when a family member is brought into trauma, ANS: A, C, D One can explore a number of things, from Cherokee life to Southern Appalachians music. Answer: D AACSB: Analytical thinking Skill: Application, Answer: FALSE AACSB: Analytical thinking Skill: Application. Question 7. Skill: Concept services. C) raw materials Answer: The service profit chain links service firm profits with employee and customer satisfaction. Answer: D AACSB: Application of knowledge Skill: Concept, Answer: A AACSB: Analytical thinking Skill: Concept, Answer: D AACSB: Application of knowledge Skill: Application, AACSB: Analytical thinking Skill: Application, Answer: E AACSB: Analytical thinking Skill: Application, Answer: A AACSB: Analytical thinking Skill: Application, AACSB: Ethical understanding and reasoning Skill: Concept, Answer: C AACSB: Analytical thinking Skill: Application. Answer: FALSE Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television, what is the augmented But in services marketing, service quality depends on both the service deliverer and the quality of delivery. Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. Skill: Concept Nguyen Quoc Trung. And procrastinate. Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and LA Clippers on brink of playoff elimination following gut-wrenching B) state-of the art technology services. Advocacy is best represented by: As part of performance appraisal, the nurse manager designs strategies to acknowledge staff members. A manager approves an employee's request to use his home office rather than drive to work on Fridays. Bullying can result in damage to an organization due to increased employee turnover. Include the mistake on the nurse's performance appraisal. Objective: LO 8: Define product and describe the major classifications of products and A) internal Answer: C AACSB: Application of knowledge Part of the purchase package brought personal visits from the Delgado representative, before the purchase and long after. Objective: LO 8: Define product and describe the major classifications of products and D) Brand image D) life insurance Thirteen women and two men have been known to have been tried for witchcraft. Difficulty: Easy, Installations consist of ________. "We make an excellent product," Ruben Delgado stated, "and we honor a good guarantee on everything we sell. E) a basic product AACSB: Application of knowledge services. 1. BUS 100 Introduction to Business Unit 3 Milestone Sophia Course here i am. A) person Marketers must get everyone in the organization to be customer centered. Difficulty: Easy, What is the core customer value a customer might purchase when buying Urban Decay D) shopping During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. Difficulty: Easy, What is a product? instance, Erica is planning to buy a(n) ________ product. A) corporate image It is important that lower expectations for persons who are disadvantaged, have a low literacy level, or have limited English proficiency are not unintentionally communicated. C) social E) Product positioning b. Orientation of patients to services once they are admitted. Skill: Concept OSHA would categorize Alexs illness as a(n): Organizations must continually train their current employees because of: ____ is the most widely used means of rating employees. Meeting the emotional, psychosocial, and spiritual needs of the patient is important. The singer who had the whole world grooving to his feel-good, uplifting song Happy hails from Virginia Beach! system stand for? Objective: LO 8: Describe the decisions companies make regarding their individual products Answer: B AACSB: Reflective thinking Skill: Critical Thinking. information and making product comparisons before making the actual purchase. A(n) _____ shop is an arrangement that makes workers who dont join a union to make payments equal to union dues and fees to get union representation services. celena85031 celena85031 01/16/2019 Objective: LO 8: Define product and describe the major classifications of products and Skill: Concept services. A) fast food AACSB: Analytical thinking Cultural immersion. But after a fungus devastated mulberry trees, Virginia shifted its production to tobacco. Virginia is known as the Mother of States because, little surprise, it was the first state that was made home by the colonists. A) building an offering that brings value to target customers Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant improvement in patient satisfaction. If the same consumer buys the same lawn mower for use in a landscaping business, the lawn mower is an industrial product. Several witchcraft inquiries were investigated between 1626 and 1730. AACSB: Analytical thinking Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. Difficulty: Moderate, Which of the following is true with regard to services? Answer: A Answer: A company must consider four special service characteristics when designing marketing programs: intangibility, inseparability, variability, and perishability. The monitoring of an employees activities on company systems is primarily required for: controlling employee access to illegal Web sites that could create problems with law enforcement agencies. Difficulty: Challenging, A service refers to an activity, benefit, or satisfaction offered for sale that is essentially The actor, producer and philanthropist is much loved for her roles in Miss Congeniality, The Proposal, Speed and Gravity. This move not only exemplifies Ardern's dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to society . It was opened in 1964. services. Which of the following best exemplifies someone fulfilling - Brainly AACSB: Application of knowledge; Written and oral communication. Marketing mix planning begins with _____. setting group piece-rate standards and paying weekly bonuses when those standards are exceeded, subgroup of the board of directors that is composed of directors who are not officers of the firm. A gourmet dessert maker wins an award for outstanding customer service. REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment, ohn is an older adult patient who comes regularly to the multigroup practice in which you are a nurse practitioner. ANS: D This evaluation best exemplifies a _____ measure. GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults, Arab Academy for Science, Technology & Maritime Transport. Objective: LO 8: Define product and describe the major classifications of products and Answer: A The chief nursing officer decides to establish a client advocacy position in an oncology unit. Soon, they multiplied and helped keep a year-round supply of meat. Which of the following best exemplifies cooperative training? Answer: B A manager approves an employee's request to extend his hours on Monday through Thursday so he does not have to work on Fridays. A) offer additional product support and after-sale services Virginia ham is a culinary icon today, accorded a status like no other in Virginia. As a result, several federal and state laws regulate labeling. "What was your favorite assignment at your previous job?" is an example of a/an ______ question. D) portable factory equipment such as hand tools Skill: Concept D) selecting the right channel for distribution of the product C) Total quality management C) Capital items Objective: LO 8: Define product and describe the major classifications of products and The area is preserved very well, and today, it has civil war reenactments and ranger tours. accompany these products. d. Providing tangible products of satisfaction. services. Answer: A But after two years, the maker of novelty pens and pencils had to rethink his strategy when his contract with Elmore ended. Branding decisions include selecting a brand name and developing a brand strategy. C) organization Tuition reimbursement can encourage employees to _____. C: The Maasai, who subsist primarily on cow's blood, milk, and meat. a third of which. c. Lack of health literacy. Difficulty: Easy, The augmented product is the actual product plus the various services and benefits offered The complexity of options in health care and the processes and policies involved in funding health services for patients, as well as fragmented relationships with a growing variety of healthcare providers, contribute to the complexity of the system for patients, especially for those who might need it most, such as the poor, uninsured or underinsured, and homeless. Skill: Concept b. C) specialty Ruben built a company reputation on the manufacturing and distribution of a variety of wooden writing utensils with customized engravings. REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment. The purpose of a material safety data sheet (MSDS) is to _____. Objective: LO 8: Define product and describe the major classifications of products and example of ________ marketing. A) industrial c. Providing products. That said, while Arderns move to Harvard is a testament to the potential of academic institutions in driving positive change, its important to accept that no single entity can take on the worlds most pressing problems alone. Objective: LO 8: Define product and describe the major classifications of products and services. A 27-year old woman is admitted to your ICU in a coma, following an accident. This party suggests several ideas that could help in solving the issue. He exalted his fellow countrymen to adopt a defensive stand against the crown, and fight for American independence. Service recovery ensures responsiveness to the patient, and as part of service recovery, it is important to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient. product involved? identification for which a significant group of buyers is willing to make a special purchase A company's market offering often includes both tangible goods Difficulty: Easy, Product attributes include all of the following EXCEPT ________. Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. services. Chapter 8 Products, Services, and Brands: Building Customer Value What is the most critical element in the concept of health literacy? Answer: D D) Consumer products Mollys supervisor then reprimanded Molly and recorded the incident in her file. C) groceries Read on and see how many you can tick off the Oh, I knew this! list. He wanted to invest his savings in a safe option that paid more than his savings account and he was content with earning a lower, consistent amount of money. A gourmet dessert maker wins an award for outstanding customer service. from locally grown wood, is an example of a ________. B) finding a suitable promotion strategy for the product And it is claimed that Virginia was the birthplace of both! The nurse manager analyzes the data from the patient satisfaction surveys. Industrial products, on the other hand, are those that are purchased for further processing or for Which of the following is typically classified as a regular benefit? attitudes and behaviors of target consumers toward an organization. As a head nurse, you are concerned about the service orientation on your unit. Difficulty: Moderate, Public health campaigns designed to reduce alcoholism, drug abuse, smoking, and obesity Skill: Concept Development of services that are identified in various studies as important for this target group. D) Products include services, events, persons, places, organizations, ideas, or a mixture of, Objective: LO 8.1: Define product and describe the major classifications of products and. c. Complex compensatory systems and a variety of delivery systems. Objective: LO 8: Define product and describe the major classifications of products and The fact is it is situated close to Washington but is actually in Virginia. Learn More SOLUTIONS Overview Automated service ops SOLUTIONS Employee experience Keep your hybrid workforce engaged and productive. Answer: D services. Examples of pure tangible goods include soap, toothpaste, or salt; no services Mobile technology is changing the digital divide, with young adults, minorities, those with no college experience, and those with lower household incomes being more likely to indicate that phones are their main source of Internet access (Zickuhr & Smith). Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. Current discussions have focused on physician-directed care even though nurses in advanced practice are well suited to lead teams in this model. AACSB: Application of knowledge Limited health insurance. Apuurva loves to write. What can a nurse manager do to strengthen service recovery and improve consumer relationships? D) specialty product Companies also develop product support services that enhance customer service and, satisfaction and safeguard against competitors. final milestone-intro to business.pdf - 1 Darren believed C) organization We can expect more collaborations like this to emerge as universities leverage their research capabilities and policy leaders seek out new ideas to tackle global problems. (jovial). Service companies can differentiate their service delivery by having more able and reliable customer-contact people, developing a superior physical environment in which the service product is delivered, or designing a superior delivery process. Virginia oysters are famous because of their diverse taste. Answer: Anything that can be offered to a market for attention, acquisition, use, or A: The Inuit, who consume large quantities of fat from whales, seals, and fish. In order for a metaphor or simile to be successful, the comparison must be convincing. services. It is estimated that more than three million people visit the cemetery every year. The Nutritional Labeling and Educational Act of 1990 requires sellers to provide detailed nutritional information on food products, and recent sweeping actions by the Food and Drug Administration (FDA) regulate the use of health-related terms such as low fat, light, high fiber, and organic.